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I purchaced a Smok ALIEN kit from my local vape shop. Have it about a month, and the tank starts poping off and won't stay connected. So, I take it back and the shop replaces it, no problem. I have the second Smok Alien for a month and go to change the coil for the...
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#1085747
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Bought a Smok TFV12 , I liked it for three days before it started leaking. Told to email Mad Vapes for warranty issues. 5 days passed and nothing. I called to see what I needed to do and, low and behold, the worst customer service ever.. and I had Comcast for a short...
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1.0
#1083728
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Better buy lube when you buy a SMOK product because I guarantee you they will F*** your A** Raw! Yeah, the warranty disclaimer says 1-2 weeks for them to review your products and 3-4 weeks if they are out of that product but when they wrote "weeks" their computer must...
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1.0
I liked
  • That they were so helpful jk im lying
I didn't like
  • How unhelpful they are
  • Rude staff
  • Turnaround time for a replacement
#1082177
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Madvapes - Bad product

Madvapes
#1080082
1.0
Details
Why have a warranty department if you do wont warrenty your products?. I bought an alien vape and used it for less than 2 days and it stopped working. Now i get the run around from them. Glad they think people can just keep forking out money on products that dont work. I will never recommend your product to anybody.
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Madvapes Customer Care Review

Madvapes
#1035810
1.0
Details
Worst customer service. The only person I can ever reach is wholesale. I have called about four times each day and no one answers. It's been about a week now.
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Customer service
Warranty

Madvapes Electronic Cigarette Refill Review

Madvapes
#1027196
5.0
Details
It was great service and fantastic juice
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I bought A Smok Alien at A smokers Shop Here in Columbus Nebraska. I Started Having Issues I was told at Vapor Hut (that I would have to send My Mod too MadVapes For A Replacement...That Was May 2017 Now where in July and I still havent recieved the Replacement...Mind...
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#1077486
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I placed an order in early June. I used chrome auto fill to add my information. Including CC#, they took my money right away but there was a mistake in the address apparently. Paid priority shipping. I travel a lot and was surprised when the package was not here 9 days...
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1.4
I didn't like
  • Rude staff
#1068208
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Bought a Smok alien, used it a handful of time until the device said atty short every time I fired it. Tried contacting Smok directly, no luck. Contacted Madvapes, and was able to get through to sent the device back, and that is it. Was under warranty, sent it in and...
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1.0
I didn't like
  • This company
#1065142
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I bought a smok G-Priv touchscreen mod 4 months ago and the 510 connection where the tank connects to the vape mod quit working so the mod was unable to fire. It was under warranty, so I followed the directions on the Smok website and sent it to Madvapes for repair....
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davidewel
davidewel

They are terrible

1.0
I didn't like
  • Being robbed
#1063300
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I bought a Smok Alien 220 from a local store and the part where the tank screws into the vape broke less than three hours later. I mailed the Alien to Mad Vapes at least a month and a half ago and like literally everyone else on here I've received no follow up, no...
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davidewel
davidewel

Terrible service.Negative 1000 out of 10- I agree 1000%

1.7
I didn't like
  • Rude staff
  • Turnaround time for a replacement
  • How unhelpful they are
#1060043
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In March of 2017 I purchased a SMOK G PRIV device from a local vape shop. It worked great for about a month, but then I started having an issue where one of the 2 batteries was draining completely, while the other remained fully charged. Even with one charged battery...
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1.4
I didn't like
  • Turnaround time for replacement
  • Turnaround time for a replacement
  • Return policy
#1057621
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I did send a smok g320 in february for replacement. Now it is may 17 and they keep telling me they did not receive any devices from smok since then. It has been like 3 months since i sent the device to them.
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davidewel
davidewel

I still have not received my order and its been 3 weeks, should have read these reviews first. The staff are the least customer service oriented people I have ever experienced...

1.0
#1048442
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