Madvapes

Admittingly I was a little concerned when sending my mod off for warranty service after reading so many complaints. However I did take into consideration most people only write reviews when they are upset.

The Pleased customers just move on happy with their Warranty replacement device. I wanted to go ahead and share my experience. My mod appeared to work however coils would not heat up and I tried different tanks. I called Madvapes to see what I should do to make sure I complied with their policy to expedite the process and not cause any delays.

Everyone I spoke wit was very friendly and worked with me to make sure I filled the correct form and included the required parts and kept what they didn't need so I wouldn't loose it. I sent my Mod in 2 day shipping and called in after a week after tracking showed they received it to verify it was received and to see if it was a in stock item. Then I remained patient not to bug them and waited for them to return the replacement. Over all the process took less than 4 weeks.

It was a inconvenience not having my vape however that was not Madvapes fault. I'm grateful as they are the only warranty place in the US for Smok devices and without them the process would have taken much longer.

just wanting to let you know if you you're thinking about coming to any of these shops don't. they clearly do not know how to help those with medical issues. my husband literally just bought me their t-priv3 from smok which literally just came out. it worked fine for a while, then just a few days ago it *** started to make noises, hums, and sounds like it was shorting out or getting ready to explode. so i was like ok cool, got a faulty one. now one thing you do not do as i have learned is if you vape is acting up, don't proceed to update the firmware on it, thinking it will fix it. the t-priv3 just came out, there is not only no updated firmware for it on smoktech's upgrades section on their site, but the firmware i put on my device completely bricked it. now my issue with vault is that i stopped by today, trying to see if they could give me a courtesy replacement, which they wont do, because their policy is "no refunds or exchanges" i can understand things like actual tobacco products, rolling papers, accessories, ejuice, but this is literally the base, cause i only bought the base. in fact the manager i spoke with sold me the one on display. this all happened today, after the manager decided to show up late, and also after those people they hire basically told me and my husband that they do no test any of the products they put out on display. so i want to thank them for selling me a faulty device. me, being prior military, sufering from ptsd, anxiety attacks, and panic attacks, i use my vape for vaping my cbd oil. and the fact that i do not know how i am managing so far without it, is a miracle. when questioning about their policy as to why they do no do excanges (because i personally have never been to a vape shop that a: didn't test out all of their products before selling them

and b: did not at least try to troubleshoot and help assist you if something was wrong with your device.

the vault did not do any of this. and the kicker, when calling their corporate line literally while i was still in store trying to get assisted with my broken mod base, their corporate was equally useless and flat out refused to help even when listing my medical issues. they didnt even care.

so now we're stuck with a broken tpriv3 unit that basically we were told to ship out to someplace in north carolina, and hope for the best. i would try and joke and say if this is how you treat your military then if *** goes down that store might be on its own, but honestly after the *** service me and my husband recieved safe to say we will not be coming back because you can not trust their products and you are literally taking a gamble with anything you purchase from "the vault vape shops" or "MAD VAPES" because that will say sucks to be you can't help. *** this place never going again, hope you truly go under piece of ***

MAD VAPES, ESPECIALLY IF YOU PURCHASE ANYTHING SMOKTECH will NOT ISSUE refund and will QUICKLY GET YOU OFF THE PHONE, IN A RUDE *** MANNER. I DID NIT RECIEVE A CASE NUMBER I SENT THEM EVIDENCE THAT THEY SHOULDVE RECIEVED MY DEVICE I HAVE IT TIME STAMPED FROM UPS AND THEY DENIED THAT THEY EVEN GOT IT. I AM SO FED UP WITH MAD VAPES, THE VAULT, SMOKTECH I WILL NEVER BUY ANYTHING FROM THEM AGAIN. EVER!!!