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1.9 Based on 10 reviews
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  • Customers like
    • Variety of items 2
    • Plentiful inventory levels 1
    • Prices on imports 1
  • Customers don't like
    • Customer service 4
    • How unhelpful they are 3
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I have contacted Madvapes via email, phone, Facebook, and web forum for weeks to no avail. This shady company took my money and ripped me off of most of my order and to boot most of what I did receive was not even the correct VG/PG as stated on their websites description. Missing three RDA's, cotton bacon, and received incorrect VG/Pg ration. (kinda scary as bottle indicates correct) however years of experience tell me it is 100% PG. I hope... Read more

Was this review helpful? 1 0

Never got product they no longer answer phone or respond to emails. Called Visa and filed claim to get refund. If you have the same issues contact your credit card company so we can get them shut down and others are not being put through this problem. Never got product they no longer answer phone or respond to emails. Called Visa and filed claim to get refund. If you have the same issues contact your credit card company so we can get them shut... Read more

Was this review helpful? 1 0

I ordered a very small order of 15$ for my first orderd try them out and after a week of them still not shipping my package when all the items were in stock I emailed them, and no response. For the next two weeks straight I sent 6 emails and tried calling twice and no answer or reply and my order still has not shipped. *** mad vapes, I would tell anyone not to order from there, there are many other websites withr cheap products like theirs Read more

Was this review helpful? 0 0

I placed an order. The next day I placed an order from another vendor. 3 days later I had the second order at my door. MadVapes order still said processing. 2 Days later (6 days after placing the order) My MadVapes order still said processing so I sent them an inquiry. The response was basically "We don't know why your order is taking so long, but be aware we wont be shipping anything over the next 2 days as the website states" I checked the... Read more

Was this review helpful? 1 0

I have been dealing with them for 2 years , they forget to ship your order and when you ask them its the same story , they say it takes 3-5 business days to process , this is bs , I checked on my order daily for a week and says processing , and when you email them they get back to you in a day , maybe and say we will look into it , or it should go out today. I have tried to use the coupon codes on 2 separate holidays both times the systems were... Read more

Was this review helpful? 3 1

If I could rate this flavor / brand and customer service less than one star, I would. I ordered 4 Top Vapor flavors (Mad Grapes, Cherry Limeade, Hurricane and Strawberry Ice - 6mg), all of which taste horrible and burn the back of your throat (I have tried many other brands which I had no issues with). I called the company with the hopes of coming to a mutual resolution of their less than satisfactory product. Their customer service was even... Read more

Was this review helpful? 1 0

A friend got me a gift certificate for Christmas and I have yet to be able to actually use it. Guess they got their money so now they can care less if the gift can be used in any way. I have emailed them and all they say is the code is verified and valid but every time I try to use it their form says enter a payment method but there is not place to enter the info and will not process any further. I have been trying for over 2 weeks to try to... Read more

Was this review helpful? 0 0

Their site is screwed up! I fill in shipping info and the site overrides. When you call after hours to correct shipping info you CANNOT LEAVE A MESSAGE. NO WAY TO EMAIL A CORRECT ADDRESS. EVERYTHING WITH THEM IS SCREWED UP !!! Read more

Was this review helpful? 1 0

Horrible juice i bought 8 10ml bottles of various flavors that ive liked from other juice companies. I had to throw every one of them away. Dusgusting juice Read more

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I been buying from this company since they started 5 years. Never had an issue. Til now , I brought an itaste 134 and it was missing the tank. How the f*** you suppose to vape without a tank. Also I bought some juices that didn't look nor taste good. They need to be shut down. Costumer service sucks. They have nasty additudes. For the record I only stared have problems when merged with ecig Hope they fix the problem or I will no longer be doing... Read more

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