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  • Customers like
    • Variety of items 2
    • Plentiful inventory levels 1
    • Prices on imports 1
  • Customers don't like
    • How unhelpful they are 3
    • Customer service 3
    • Website 2
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A friend got me a gift certificate for Christmas and I have yet to be able to actually use it. Guess they got their money so now they can care less if the gift can be used in any way. I have emailed them and all they say is the code is verified and valid but every time I try to use it their form says enter a payment method but there is not place to enter the info and will not process any... Read more

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Their site is screwed up! I fill in shipping info and the site overrides. When you call after hours to correct shipping info you CANNOT LEAVE A MESSAGE. NO WAY TO EMAIL A CORRECT ADDRESS. EVERYTHING WITH THEM IS SCREWED UP !!! Read more

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  • From mobile
  • Madvapes
  • Jan 01
  • #761966

Horrible juice i bought 8 10ml bottles of various flavors that ive liked from other juice companies. I had to throw every one of them away. Dusgusting juice Add comment

I been buying from this company since they started 5 years. Never had an issue. Til now , I brought an itaste 134 and it was missing the tank. How the f*** you suppose to vape without a tank. Also I bought some juices that didn't look nor taste good. They need to be shut down. Costumer service sucks. They have nasty additudes. For the record I only stared have problems when merged with ecig Hope... Read more

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I ordered a tank from them and the item I received was defective. The tank made all 3 of my mods heat up to the point that you could not hold them. I contacted Mad Vapes and they sent me a return label to send the defective product back. I sent the item back and they emailed me that they have received it and will process my refund. I have to email them every 3 days asking the status and will get... Read more

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I've been purchasing between $60 - $100 online from Madvapes every 2-3 months for some years now. I'm a very good, above average customer to say the least. Recently I made a similar purchase and paid an additional $7 for 2nd day air shipping as I often do. This was on a Friday, so I gave them the benefit of the doubt that it would not go out until Monday and would arrive on Wednesday, latest... Read more

Was this review helpful? 2 2

In 2010 when I began dealing with madvapes, I had very few issues. Then as time went on, products began having more and more issues, and service went downhill. On my last several orders they have been slow to ship. It doesn't matter when I order, or what shipping I choose, it's the norm for them to ship things out after more than 48 hours as they claim on their website. This is annoying,... Read more

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I was ordering the same exact blueberry juice from mad-vapes for about a year. After buying getting 12 different bottles of the same juice I was instantly aware when. There was something wrong with the latest batch. And I got 6 50 ml bottles of it usually after steeping it turns pink this stuff looked like urine and continues to look like urine more every day. The taste is totally different. When... Read more

Was this review helpful? 3 3

I saved $100+ at Madvapes Electronic Cigarettes today, which I had every intention of spending in their store. The clerk, or whatever-the-*** his title was, treated me like dirt. I have never been as rudely talked to in my life by anyone who expected me to hand over my money to them. If such a thing as "bad karma" exists, this hole-in-the-wall has tractor-trailer load of it. It is hard for... Read more

Was this review helpful? 4 7

I bought some things on the site and was ordering for awhile but ended up never ordering again. A few times I had problems with the dual coils cartomizers being defective (brand new). I thought it was maybe a mistake and let it pass. The last time I ordered 3 out of the 5 filters were defective and I explained to them and they would'nt do anything about it and ignored my emails. Places like... Read more

Was this review helpful? 4 4
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